Who we are
Collection Of Your Information
While using our platform, we collect and store your information which is provided by you from time to time. In general, you can browse the platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Platform.
We may track your buying behavior, preferences, and other information that you choose to provide on our platform. We use this information for our internal research on our users’ demographics, interests, and behavior for better understanding, protecting, and serving our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details [RM2] ) from when you set up an account or transact with us. While you can browse some sections of our platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use your contact information to send offers based on your previous orders and interests.
If you choose to write messages on our message boards, chat rooms, or other message areas or leave any feedback, or if you use voice commands to shop on the platform, we collect the information you provide us. We retain this information to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the platform, we may collect such information into a file specific to you.
We will also collect your information related to your transactions on the platform and third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. Cashews and More shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies. We request you read their privacy policies before disclosing any information.
Cashews and More have onboarded certain third-party business partners on the platform. If you use the products or services of third-party partners, you will be redirected to third-party partners’ websites/applications and your entry to third-party partners’ websites/applications will be based on your login credentials of the platform after seeking your permission to share the data further. Cashews and More shall not be responsible for the third-party partner’s privacy practices or the content of their privacy policies. Cashews and More requests you read their privacy policies before disclosing any information.
Use Of Demographic / Profile Data / Your Information
We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide to opt-out of such use. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing the customer experience; resolving disputes; troubleshooting problems; helping promote a safe service; collecting money; measuring consumer interest in our products and services; informing you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.
With your consent, we have access to your SMS, contacts in your directory, location, and device information. We may also request you to provide your PAN, GST Number, Government issued ID cards/number, and Know-Your-Customer (KYC) details to (i) check your eligibility for a few products and services but not limited to credit and payment products; (ii) issue GST invoice for the products and services purchased for your business requirements; (iii) enhance your experience on the Platform and provide you access to the products and services being offered by us, sellers, affiliates or lending partners. You understand that your access to these products/services may be affected when consent is not provided to us. We put these efforts into a continuous improvement of our product and service offerings. We and our affiliates collect and analyze demographic and profile data about our user’s activity on our Platform. We identify and use your IP address to help diagnose problems with our server and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to participate in optional surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behavior or history, preferences, and other such information that you may choose to provide. The surveys may involve the collection of voice data or video recordings, the participation of which would be voluntary. We use this data to tailor your experience at our platform, providing you with content that we think you might be interested in and displaying the content according to your preferences.
We place both permanent and temporary cookies in your computer’s hard drive.
Sharing Of Personal Information
We may share personal information with our other corporate entities and affiliates for providing you with products and services offered by them, such as deferred payment options through its lending partners. These entities and affiliates may share such information with their affiliates, business partners, and other third parties to provide you with their products, and services, and may market to you as a result of such sharing unless you explicitly opt out.
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our control, we adhere to our security guidelines to protect it against unauthorized access. However, by using the platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, therefore, there would always remain certain inherent risks regarding the use of the platform. Users are responsible for ensuring the protection of login and password records for their accounts.
We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us.
Advertisements on Platform
We use third-party advertising companies to serve ads when you visit our platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services that interest you.
We do not knowingly solicit or collect personal information from children under the age of 18 and use of our platform is available only to persons who can form a legally binding contract under the Indian Contract Act, of 1872. If you are under the age of 18 years then you must use the platform, application, or services under the supervision of your parent, legal guardian, or any responsible adult.
We retain your personal information by applicable by law, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.