Return Policy for Cashews and More

At Cashews and More, customer satisfaction is our top priority. We strive to provide the highest quality dry fruits, berries, and chocolates to our customers. Due to the nature of our products, we have a specific return policy in place to ensure the best possible service.

  1. No Return Policy:
  • Non-Returnable Products: All products sold on cashewsandmore.com are non-returnable. Once the package is opened, we cannot accept the product back due to health and safety concerns.
  1. Reporting Damaged Goods:
  • Damage Report: If you receive a damaged product, you must report it within 24 hours of delivery. Please contact our customer service team immediately to report the issue.
  • Contact Information:
    • Phone: +91 – 7022727771
    • Email: contact@cashewsandmore.com
  • Evidence Required: To process the report of damaged goods, please provide photographic evidence of the damaged product and its packaging.
  1. Refund Policy for Damaged Goods:
  • Refund Eligibility: A refund will only be issued if the report of damaged goods is received within 24 hours of delivery and is verified by our team.
  • Refund Process: Once the damaged goods report is verified, a refund will be processed within 14 days. The refund will be credited to the original payment method used for the purchase.
  1. Customer Support:
  • For any queries or further assistance, please contact our customer support team:
    • Phone: +91 – 7022727771
    • Email: contact@cashewsandmore.com
  1. Delivery Partner:
  • Third-Party Delivery Partner: We have partnered with a reliable third-party delivery service to ensure your orders reach you safely and on time.
  1. Payment Gateway:
  • Payment Method: We accept payments through PhonePe for all online transactions on cashewsandmore.com.

By purchasing from Cashews and More, you agree to the terms outlined in our return policy. We appreciate your understanding and cooperation.

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Return Policy for Cashews and More

Effective Date: [Current Date]

At Cashews and More, we are committed to providing our customers with the highest quality dry fruits, berries, and chocolates. Due to the perishable nature of our products, we have established the following return policy to ensure clarity and customer satisfaction.

  1. General Policy

               1.1 Non-Returnable Items     

  • All products sold on cashewsandmore.com are non-returnable. Due to the consumable nature of dry fruits, berries, and chocolates, we cannot accept returns once the packaging has been opened or tampered with.

               1.2 Health and Safety Concerns

  • For health and safety reasons, we do not accept returns of any food items. This policy is in place to protect all customers from any potential health risks.
  1. Reporting Damaged Goods

            2.1 Inspection Upon Delivery

  • We strongly encourage customers to inspect their order upon delivery. If you notice any damage to the packaging or products, please document the condition immediately.

           2.2 Notification Period

  • Customers must report any damaged goods within 24 hours of delivery. Any reports made after this time frame will not be eligible for a refund or replacement.

           2.3 How to Report

  • To report damaged goods, please contact our customer service team via:
    • Phone: +91 – 7022727771
    • Email: contact@cashewsandmore.com

           2.4 Required Information

  • When reporting damaged goods, please provide the following information:
    • Order number
    • Photographs of the damaged product and its packaging
    • A detailed description of the damage
  1. Refund Policy for Damaged Goods

           3.1 Eligibility for Refund

  • Refunds will only be issued for damaged goods reported within 24 hours of delivery and verified by our customer service team.

           3.2 Verification Process

  • Our team will review the provided photographs and description of the damage. We may also request additional information or evidence if needed.

           3.3 Refund Method

  • Approved refunds will be processed within 14 business days. The refund amount will be credited to the original payment method used for the purchase.

          3.4 Exclusions

  • No refunds will be issued for minor packaging damage that does not affect the quality or safety of the product itself.
  1. Customer Support

           4.1 Support Availability

  • Our customer support team is available to assist you with any issues or concerns. Please reach out to us during our business hours for prompt assistance.

          4.2 Contact Information

  • Phone: +91 – 7022727771
  • Email: contact@cashewsandmore.com
  1. Delivery Partner

           5.1 Third-Party Delivery

  • We have partnered with a reliable third-party delivery service to ensure that your orders are delivered safely and on time.

           5.2 Delivery Issues

  • If there are any issues with the delivery service, please notify our customer support team so we can address the matter with our delivery partner.
  1. Payment Gateway

           6.1 Payment Method

  • We accept payments through PhonePe for all online transactions on cashewsandmore.com. This ensures a secure and convenient payment experience for our customers.
  1. Amendments to the Policy

            7.1 Policy Changes

  • Cashews and More reserves the right to amend this return policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

           7.2 Customer Notification

  • Customers are encouraged to review this policy periodically to stay informed about any updates or changes.

By purchasing from Cashews and More, you agree to the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation in helping us maintain a safe and satisfactory shopping experience for all our customers.

 

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